The importance of better IT Documentation
We as IT professionals are always amazed when we see new clients we work lacking the basic documentation. The cornerstone of efficiency, resiliency, and adaptability all comes IT documentation.
Here are the TOP 5 Reasons why you need better IT documentation:
- Record Keeping
The saying “if it’s not in writing, it didn’t happen,” is often repeated in professional IT spaces, and with good reason. This
- Fast and Effective Training
IT documentation doesn’t just mean incident reports and meeting notes. It means quickly getting new resources up to speed.
- Analyse your processes
While documenting your processes, you will define standards of your services and products, and then be able to analyse the performance of existing processes.
Anything that is done more than one time by more than one person in your company should be documented. You may have started out by “having everything in your head,” however when you begin delegating to employees, you must to ensure that they will be able to replicate your processes in order to provide the same level of service to your customers each and every time.
- It’s not in someone’s head
The biggest danger is that someone who own’s a process leaves the company and now what…
Read below a couple of great articles about the importance of IT Documentation: